Supra Key/Lockbox Frequently Asked Questions

How do you place/remove the key in the lockbox?

How do you place/remove the lockbox on the house?

Where is the battery located?

How do you Manual ESync the key?

Why can't my pin code open the shackle?

How do I check who's been in my lockboxes?

What areas can I access with my Supra Key?

Why does my key say "Not Authorized?"

How do I access those regions that I don't already have access to?

What areas will my Lockbox work in?

Will my lockbox hold more then one system code?

What form of payment can I use to pay for my Supra key?

Do I have to put my Supra Key on the cradle every night?

How do I clear my Supra Key and start over?

If I lose or damage my Supra key what do I need to do?

What Smart Phones/PDA's are compatible with Supra's eKey service? Palm and Windows based devices.

If you have any further questions that are not listed here, please email the Supra/Lockbox Department at SupraKeys@SRCAR.org or call us at (951) 894-2571.

Q: How do you place/remove the key in the lockbox?

A: Press <Enter> to turn the key on. The first selection is "Obtain Key," press <Enter>. It will tell you to put in your pin code, then press <Enter>. Then it will say 'Searching" you need to place the key in the box or point the key at it. If you have an I-Box (Blue Lockbox) you will need to press the bottom of the key container up to release the key compartment. The AE II (White Lockbox) will drop down.
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Q: How do you place/remove the lockbox on the house?

A: Press the <Enter> button to turn the key on. Scroll down one to "release shackle" press <Enter>. It will ask for the shackle code, then press <Enter> again. It will say "Communicating," the the top will release if everything went right.
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Q: Where is the battery located?

A: The battery is not replaceable. If it doesn't turn on or work properly call Supra (877) 699-6787. If they can't fix it they will give you a reference number for a new key that you will be able to pick up at SRCAR.
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Q: How do you Manual ESync the key?

A: Press <Enter> to turn on the key, scroll down to <Manual esync> press the enter button again. It will tell you to place the key on the cradle. The key will dial out and update.
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Q: Why can't my pin code open the shackle?

A: When you lease the lockbox we give you the code. If you purchase the lockbox you chose the code you would like to use.
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Q: How do I check who's been in my lockboxes?

A: You can register your box with Kim at www.SupraKey.com. You can also use the 'read keybox" function on your display key.
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Q: What areas can I access with my Supra Key?

A: The Riverside County, San Bernardino County, and Orange County, with Hemet/San Jacinto and High/Low Desert area being the exceptions.
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Q: Why does my key say "Not Authorized?"

A: If you are added new to an association or get a new key you must ESync your key on the cradle before the key will work.
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Q: How do I access those regions that I don't already have access to?

A: First you have to make sure that your Supra Key has the system code required by the region you are trying to access. To do this you call either Supra (877) 699-6787 and ask them to verify it or you can bring you key into SRCAR. Next you must complete an application and pay a fee to the reciprocal association. Some may require a letter of good standing.
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Q: What areas will my Lockbox work in?

A: The Riverside County, San Bernardino County, and Orange County, with Hemet/San Jacinto and High/Low Desert area being the exceptions.
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Q: Will my lockbox hold more then one system code?

A: No, you will have to have the lockbox de programmed at your association so it can be reprogrammed with the new associations system code.
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Q: What form of payment can I use to pay for my Supra key?

A: You may use a check or any major credit card.
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Q: Do I have to put my Supra Key on the cradle every night?

A: Yes, not only does the Supra Key update every night so you have access the next day, it also charges the battery in the key.
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Q: How do I clear my Supra Key and start over?

A: You have to hold the <Enter> button down and press the number one <1> at the same time. This will cause the Supra Key to restart.
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Q: If I lose or damage my Supra key what do I need to do?

A: You would have to call Supra at (877) 699-6787 to verify if you have insurance, if you do they will give you a reference number so SRCAR can issue a new key. If you don't have insurance it will cost $150.00 to replace the key.
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Q: What Smart Phone/PDA's are compatible with Supra eKey service?

A: There are several options you have if you would like to use the Supra eKey services. PALM and WINDOWS based phones and PDA's

PALM BASED PHONES

Model	Photo	Service
Sprint Centro		Sprint, Quest
Treo 775p		Sprint, Quest, Verizon
Treo 680		AT&T
Treo 700p		Sprint, Verizon, Alltel, Quest
Handspring Treo 650		AT&T, Sprint, Verizon, Quest
Handspring Treo 600		AT&T, T-Mobile, Verizon
Handspring Treo 300		Sprint, Quest
Handspring Treo 270		T-Mobile, AT&T
Kyocera 7135		Verizon, Alltel
Samsung i500		Sprint, Quest
Palm Tungsten TX (does not support Mapopolis)
Palm LifeDrive
Palm Zire 72
Palm Zire 71
Palm Zire 31
Palm Tungsten T5
Palm Tungsten T3
Palm Tungsten T2
Palm Tungsten T
Palm Tungsten E2
Palm Tungsten E
Palm Tungsten C
Palm Tungsten W
Sony CLIE TH-55
Sony CLIE TJ-37
Sony CLIE TJ-27
Sony CLIE TJ-35
Sony CLIE TJ-25
Sony CLIE SJ-33
Sony CLIE SJ-22
Palm m515
Palm m505
Palm m500
Palm m130
Palm Vx

 

WINDOWS BASED

Model	Photo	Service
Mogul		Sprint, Quest
Treo 750		AT&T
HP iPAQ hw6920		AT&T
HP iPAQ hw6925		AT&T
HP iPAQ hw6940		AT&T
HP iPAQ hw6945		AT&T
8525		AT&T
PPC-6700		AT&T, Qwest
Treo 700w		Verizon, Sprint, Alltel, Quest
Treo 700wx		Verizon, Sprint, Alltel, Quest
XV 6700		Verizon
8125		AT&T
MDA		T-Mobile

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